FAQ
For your convenience, we've included the queries that are asked most often, but if you have any other questions, please submit them via the "Contact Us" link at the bottom of the page.
We also provide free services through the following ways:
- Online Live Support: Click “Online Live Support” on the homepage, and our service is available on line 24 hours a day.
- Service via Email: We’ll send our feedback about your query within 24 hours (Email:
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).
- Service via Telephone: Please call at (8610) 87363200
- Service via Skype/MSN: You are welcome to contact us online at any time (Skype:chineseathome / MSN:
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).
Help
It’s my first time to come to this one-on-one Chinese learning website, what should I do?
- You can ask our Chinese curriculum advisor for advice about how to learn Chinese, they will help you assess your Chinese language skills and customize a suitable one-on-one chinese course for you, and they also can help solve any problems in Chinese learning.
- You can enjoy Chinese Character Trace-Over™ and Online Chinese Self Assessment for free.
- You can have a free trial Chinese one-on-one lesson. But you should sign up at first. After reserved a one-on-one chinese lesson, you need to download Skype, and if you have any technical problems, please contact us, for example, the voice is very weak, how to set up.
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